Orders and Returns

Returns Policy.

Our customers terms & conditions
Our returns policy
If you’ve changed your mind about keeping your purchase, please return it within 14 days in its original condition with proof of purchase. We’ll exchange it, as long as it meets our terms and conditions explained on this page.

By original condition we mean:

you’ve kept all original packaging and labels in good condition and the product can be resold at full price.
you haven’t used the product.
the product contains no personal data and isn’t registered to a user.
How to return
Online purchases can be returned to us, via the post.

Sign in to start a return

Products can only be returned if they’re faulty or not as described.

Purchases received over 14 days ago
Items you’ve opened or unsealed, other than where necessary to inspect
Items without the original packaging or labels
Items or packaging in poor condition
Products made or cut to your own specifications
Products that have been personalized for you

Products that can’t be returned for hygiene reasons:
If you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process an exchange, so please keep your receipt or order confirmation.

How you’ll be refunded
You’ll receive a refund within 7 days of returning the item to the same payment method you used. For items bought with gift cards, we’ll send an e-gift card to the email address that was used to make the purchase.

Returning faulty items
If your product develops a manufacturing fault within 14 days of purchase, please return with proof of purchase and we’ll exchange it. Please disable any security features and remove your personal data.

After 14 days, we’ll repair or replace the product.

Get in touch if your item is faulty.

Small items can be posted to us.

Request a price promise refund

More return types
Returning gifts

You can return or exchange gifts in a store using the returns note and label that came with the order. We’ll either exchange the item or refund the value to a gift card.

Business orders

Contact our Business Team for corporate returns.

Issues with your return
You should receive your exchange within 14 days of sending the item back.

It can take up to seven days for it to reach our returns center. Then, we check and process your return, which can take up to two days. We’ll then send you an email to confirm it’s been processed and your exchange should be with you within five days.

If you haven’t received your exchange within 14 days of sending it, please contact us: Get in touch about your exchange.

We don’t take responsibility for items returned to us by mistake. We can’t guarantee that incorrect items can be found or returned to you and we do not accept any liability for such returns. If you realize you have returned an item in error please contact us immediately with the order details.

See our FAQs for other returns issues.